Shipping Policy
Last Updated: 22 September 2026
At Aura X Fragrances, we carefully pack every order to make sure your fragrances arrive safely and in excellent condition. We currently offer shipping across New Zealand.
1. New Zealand Shipping
We ship orders throughout New Zealand using trusted courier services.
Standard Shipping
Orders are dispatched from our Auckland location.
Most orders are dispatched within 1–2 business days after payment has been successfully received.
Delivery is generally expected within 1–5 business days after dispatch, depending on your location and courier network.
Rural deliveries may take additional time.
Orders placed on weekends or public holidays will generally be processed on the next business day.
Delivery timeframes are estimates only and may be affected by courier delays, weather, public holidays, rural delivery schedules, or other circumstances outside our reasonable control.
2. Free Shipping
From time to time, Aura X Fragrances may offer free New Zealand-wide shipping when a minimum order value is reached.
Any applicable free-shipping offer will be clearly displayed on our website, promotional material, or at checkout.
Unless otherwise stated, promotional shipping offers apply to eligible orders within New Zealand only.
3. Shipping Charges
Shipping charges are calculated and displayed at checkout based on the delivery address and the applicable shipping option.
Any promotional shipping offer will be subject to the terms stated in the relevant promotion.
4. Order Processing
Once your order has been successfully placed and payment has been confirmed, we will prepare and pack your order for dispatch.
We may contact you if:
Your delivery address is incomplete or incorrect;
An item is temporarily unavailable;
Additional information is required to process your order; or
There is an issue affecting the dispatch of your order.
If an item is temporarily unavailable, we will contact you regarding the available options.
5. Tracking
Where tracking is available, tracking information will be provided once your order has been dispatched.
Please allow some time for the courier’s tracking system to update after the parcel has been collected.
If tracking shows that your parcel has been delivered but you cannot locate it, please contact us as soon as possible so we can investigate the delivery with the courier.
6. Incorrect or Incomplete Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
If an order is returned to us because an incorrect, incomplete, or undeliverable address was provided, we may contact you to arrange redelivery.
Additional shipping charges may apply where a new delivery is required because incorrect or incomplete address information was supplied by the customer.
7. Delayed Deliveries
Although we aim to have orders delivered within the estimated timeframe, courier delays can occasionally occur.
If your order has not arrived within a reasonable timeframe, please contact us at:
Phone: 020 471 3000
Email: info@auraxfragrances.com
Website: www.auraxfragrances.com
We will investigate the delivery with the relevant courier and work with you to resolve the issue.
Where Aura X Fragrances has arranged the delivery, we remain responsible for addressing delivery problems in accordance with applicable New Zealand consumer law.
8. Damaged Parcels
We take care when packaging our fragrances for transit.
If your parcel arrives visibly damaged, please contact us as soon as reasonably possible and provide photographs of:
The outer packaging;
Any visible damage;
The product packaging; and
The affected product.
This information helps us investigate the issue with the courier and determine the appropriate resolution.
Your rights under the New Zealand Consumer Guarantees Act are not affected by this policy. Where applicable, products must arrive in good condition and within the agreed or reasonable delivery timeframe.
9. Lost Parcels
If your order does not arrive, please contact us so that we can investigate the matter with the courier.
Please do not contact the courier separately to arrange a resolution before contacting Aura X Fragrances, as we may need to manage the investigation and claim directly.
If Aura X Fragrances arranged the delivery, we will work with the courier to resolve the issue in accordance with applicable New Zealand law.
10. Rural Deliveries
Rural addresses may require additional delivery time.
Please make sure your rural delivery details are complete and include any relevant rural delivery information required by the courier.
11. Dangerous Goods & Fragrance Shipping
Our perfumes contain alcohol and may be classified as dangerous goods for transportation purposes.
We use appropriate packaging and shipping arrangements for applicable fragrance products.
Certain delivery services, locations, or transport methods may have restrictions on alcohol-based fragrances. If a particular delivery option is unavailable for your address, we may contact you to arrange an alternative shipping method.
12. International Shipping
At this time, Aura X Fragrances primarily ships within New Zealand.
If international shipping becomes available, applicable destinations, shipping costs, restrictions, duties, taxes, and delivery conditions will be displayed or communicated before the order is completed.
13. Delivery Instructions
If you provide special delivery instructions, we will pass them to the courier where possible.
However, we cannot guarantee that every courier will be able to follow special instructions.
14. Consumer Rights
Nothing in this Shipping Policy is intended to exclude, restrict, or limit any rights you may have under the New Zealand Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable law.
Where a product or delivery does not meet applicable consumer guarantees, you may have rights to an appropriate remedy, which can include repair, replacement, refund, or other remedies depending on the circumstances.
15. Contact Us
If you have any questions about your order or delivery, please contact us:
Aura X Fragrances
109A Porchester Road
Papakura, Auckland 2110
New Zealand
Phone: 020 471 3000
Email: info@auraxfragrances.com
Website: www.auraxfragrances.com
We are here to help and will do our best to make sure your Aura X Fragrances experience is smooth from checkout to delivery.