Privacy Policy
Last updated: 22 August 2026
Aura X Fragrances (“we”, “us”, or “our”) operates this website and is committed to protecting your personal information in accordance with the Privacy Act 2020 and other applicable New Zealand laws.
1. Who we are
Business: Aura X Fragrances
Address: 109a Porchester Road, Papakura 2110, New Zealand
Email: info@auraxfragrances.com
2. Information we collect
Depending on how you use our website, we may collect information such as your name, billing and delivery address, email address, phone number, order and transaction details, account information, messages you send us, and technical information such as your IP address, browser type, device information, and website usage data.
3. How we use your information
We use personal information to process and deliver orders, provide customer support, communicate about your purchases, administer accounts, manage returns and refunds, maintain website security, improve our products and services, comply with legal obligations, and send marketing communications where permitted by law or where you have provided consent. You can opt out of marketing communications at any time.
4. Cookies and similar technologies
We may use cookies and similar technologies to operate the website, remember shopping-cart and account information, improve functionality, understand website usage, and support security. You can manage cookies through your browser settings, although disabling some cookies may affect website functionality.
5. Sharing information
We may disclose personal information to service providers who help us operate the website and fulfil orders, including payment, website hosting, ecommerce, delivery, fraud-prevention, analytics, communications, and technical-support providers. We may also disclose information where required or authorised by law, to protect our rights, or as part of a business transfer. We do not sell personal information.
6. Overseas disclosures
Some service providers may store or process information outside New Zealand. Where personal information is disclosed overseas, we take reasonable steps required by the Privacy Act 2020 to ensure it receives appropriate protection.
7. Security and retention
We take reasonable safeguards to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. We retain information only for as long as reasonably required for the purposes described in this policy, to provide our services, and to meet accounting, legal, tax, dispute-resolution, and other regulatory obligations.
8. Your privacy rights
Under the Privacy Act 2020, you may have the right to request access to, and correction of, personal information we hold about you. You may also ask questions about how we handle your information or make a privacy complaint. We may need to verify your identity before responding. We will respond within the timeframe required by New Zealand law.
9. Contact and complaints
For a privacy request, question, or complaint, contact us at info@auraxfragrances.com or write to Aura X Fragrances, 109a Porchester Road, Papakura 2110, New Zealand. If you are not satisfied with our response, you may contact the New Zealand Office of the Privacy Commissioner.
10. Changes to this policy
We may update this policy from time to time. The updated version will be published on this page with a revised “Last updated” date.