Returns Eligibility

• Returns must be requested within 14 days of receiving your order.
• Items must be unused, unopened and in their original packaging.
• Proof of purchase is required.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos. We’ll work to provide a replacement or refund where appropriate.

Change of Mind

For hygiene and product integrity reasons, opened or used fragrances cannot normally be returned due to a change of mind unless required under New Zealand consumer law.

Refunds

Once your returned item has been inspected and approved, refunds will be processed to your original payment method. Processing times may vary depending on your payment provider.

How to Request a Return

1. Email info@auraxfragrances.com with your order number.
2. Describe the issue and attach photos if applicable.
3. Wait for return instructions before sending the item.

Non-Returnable Items

• Opened or used fragrances.
• Gift cards (if offered).
• Clearance items marked as final sale.