Refund and Return Policy - Aura X Fragrances

1. Change of Mind Returns

We understand that choosing a fragrance can be personal. We offer a 14-day return period for change of mind, provided that:

The item is unopened, unused, and in its original sealed packaging.
You provide a valid proof of purchase (order confirmation or receipt).
Due to hygiene and safety standards, we cannot accept returns for perfumes that have been opened or sprayed.

Note: Return shipping costs for change of mind are the responsibility of the customer.

2. Faulty or Damaged Goods

If your perfume arrives damaged or has a manufacturing fault (such as a broken spray mechanism):

Evidence Required: To process a claim for items damaged during transit, a clear video of the parcel being opened for the first time is required as evidence that the product arrived in this condition.

Please contact us immediately with your order number, the unboxing video, and a photo of the fault.
We will provide a full refund, repair, or replacement in accordance with your rights under the Consumer Guarantees Act.
We will cover the return shipping costs for any faulty items.

3. How to Start a Return

To initiate a return, please contact our support team with your order details. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

4. Refunds

Approved refunds will be processed back to your original payment method within 5-7 business days.